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To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes.
Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you'll discover how to:
* Lead the transition from traditional management to management by quality
* Identify customer needs and use that knowledge to drive the organization
* Integrate strategic quality and business planning into a single strategic process
* Communicate customer and company requirements throughout your organization
* Recognize and reward employee efforts and promote improved quality
* Establish uniform measurement systems and manage by fact, not fiction
* Borrow shamelessly from industry leaders to encourage breakthrough thinking
* Build strengths and eliminate weaknesses through an annual assessment process.
Fully updated-the book that puts the total into.
Total Quality Management.
In this book, the former chairman of the Baldrige Award panel of judges teams up once again with a leading quality consultant to bring you a Baldrige-based TQM model that covers every aspect of your business. Built from the best practices of 51 companies (including 23 Baldrige Award winners) whose star performances have made them benchmark corporations, this book brings you:
* Best practices and TQM applications from small businesses, huge corporations, and everything in between
* TQM practices from retail stores, service companies, manufacturers, and more
* Hundreds of real-world examples, tested processes, and innovative techniques
* Proven ways to boost profits, inspire workers, and delight customers.
Praise for the First Edition
"Alive . . . vivid, entertaining, successful. . . . Even the most inexperienced can understand and implement TQM using this book."-Charles A. Aubrey Vice President, Juran Institute.
"If you read only one book about quality management, read this one . . . the definitive management handbook of the decade."-Lynn A. Moline Former Executive Director, Minnesota Council for Quality.
"A great book about a better way to run a company."-Bob G. Gower President and CEO, Lyondell Petrochemical Co.
"Packed with strategies that can be implemented in any organization . . . must reading for those interested in proven quality strategies."-Ellen Gaucher Senior Associate Director, University of Michigan Medical Center
"Get it. This book is jammed full of practical case studies from a management and profitability perspective."-C. Jackson Grayson Jr. Chairman, American Productivity and Quality Center.
Supplemented with an updated list of resources and a contact list for all profiled companies, Total Quality Management, Second Edition shows you how to lead your organization straight to the cutting edge of quality and keep it there.
- Sales Rank: #1454981 in eBooks
- Published on: 2008-04-21
- Released on: 2008-04-21
- Format: Kindle eBook
From Publishers Weekly
Total quality management (TQM), the hot business topic, is frequently presented in a numbing, almost sacerdotal manner. But in their coherent analysis, George, a business consultant and author of The Baldrige Quality System and Weimerskirch, corporate quality director at Honeywell and a Baldridge Award panel judge, have managed to demythologize TQM. They provide a new management model in which "companies work very hard at bringing their customers into their organization." To help managers achieve this goal and earn a profit, they outline Baldrige criteria and emphasize that "leadership holds the key to the door of continuous improvement." With candor they note that TQM is not magic and that a minimum of two years is the time frame "most companies of any size are looking at before the transition from a traditional management model to the new systems model begins to become institutionalized." Add to this the authors' superb coverage of customer-focused management, proactive employee environments and 53 superior case studies and you have the makings of this total quality book.
Copyright 1994 Reed Business Information, Inc.
From the Publisher
Find out how today's most successful companies are getting the most from their quality initiatives. Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives. What makes the difference? This new updated and expanded edition includes discussions on the management processes of 51 high performance companies, including 13 that new entries.
From the Inside Flap
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you'll discover how to:
* Lead the transition from traditional management to management by quality
* Identify customer needs and use that knowledge to drive the organization
* Integrate strategic quality and business planning into a single strategic process
* Communicate customer and company requirements throughout your organization
* Recognize and reward employee efforts and promote improved quality
* Establish uniform measurement systems and manage by fact, not fiction
* Borrow shamelessly from industry leaders to encourage breakthrough thinking
* Build strengths and eliminate weaknesses through an annual assessment process
Supplemented with an updated list of resources and a contact list for all profiled companies, Total Quality Management, Second Edition shows you how to lead your organization straight to the cutting edge of quality and keep it there. The Portable MBA Series The Portable MBA, with over 165,000 copies sold, continues to provide instant "MBA literacy" to managers, professionals, and business owners. Now, with The Portable MBA Series, Wiley takes this idea one step further by providing readers with a continuing business education. Titles provide comprehensive coverage of the primary business functions taught in MBA programs, as well as focused coverage of today's vital business topics. Series Titles: Core Curriculum The Portable MBA, Third Edition The Portable MBA in Marketing The Portable MBA in Finance and Accounting, Second Edition The Portable MBA in Management The Portable MBA in Entrepreneurship, Second Edition The Portable MBA in Entrepreneurship Case Studies The Portable MBA in Investment The Portable MBA in Strategy The Portable MBA in Economics Vital Business Topics Real-Time Strategy New Product Development Total Quality Management Psychology for Leaders Market-Driven Management Also Available The Portable MBA Desk Reference
Most helpful customer reviews
0 of 1 people found the following review helpful.
Three Stars
By Raul Salazar
fast delvery and good product
0 of 2 people found the following review helpful.
My first of several reads regarding TQM. Will read it a 2nd time and incorporate many ideas into my business.
By Brad Buescher
My company has and continues to grow and is now running into system constraints at 300+ employees. We have no choice but to upgrade quality systems along with improved engineering practices. This book was good enough for a 2nd detailed read. Even though the copyright is a bit dated, the principles of human nature don't change.
4 of 4 people found the following review helpful.
Quality Textbook
By Elijah Chingosho
This book explains the concept of Total Quality Management (TQM), which is a management strategy that seeks to embed awareness of quality in all organizational processes. TQM requires that an organisation maintain quality standard in all aspects of its business. This entails ensuring that things are done right the first time and that defects and waste are eliminated from operations.
ISO defines TQM is a management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction,and benefits to all members of the organization and to society.
The book explains how 51 companies in a wide range of industries successfully employed TQM to achieve outstanding success.
This is a great book for any manager from any company, large or small, in a manufacturing or service organisation.
See all 4 customer reviews...
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